SmartAssistant™
===============

Monday 11 May 2009 13:13

Rude Response to Your Question

Smart, I like. Smart-ass, I don't. The above is
what you get when you want to ask a question at
LinkedIn Customer "Service". I understand it's
important to filter out a lot of unnecessary stupid
questions that are already in the FAQ, but there
are a few things wrong with their approach:

  * *** DON'T SHOUT AT THE CUSTOMER ***

  * Don't show me the FAQs I just read, SmartAss

  * Don't call a crappy piece of software "Smart"
    (and make it a trademark to add insult to
    injury)

  * If you run a social network targeting
    professionals, don't treat your users as the
    average moron

  * Don't outsource your customer service to
    another domain that's apparently run from
    Elbonia

by Roland van Ipenburg
http://www.xs4all.nl/~ipenburg/blog/posts/work/2009/05/11/smartassistant-tm/